helping you get what you deserve
from your home insurance claim
Why use Claims Hero?
We are here to help you get what you deserve from your home insurance claim
Claims Management Experts
We Fight For You
Only Pay Us On A Successful Outcome
We Take Care of Everything
Faster Outcomes
Making The Home Insurance Claims Management Process Fair And Stress-Free.
At Claims Hero, we strive to alleviate the stress and frustration often associated with the insurance claim process. Our team of experienced professionals are here to guide you through every step of the way, from filing a claim to negotiating with the insurer and managing the claim on your behalf. We are dedicated to helping you get the outcome you deserve and the peace of mind you need.
As experts in the insurance industry, we have the knowledge and skills to effectively advocate for your interests and secure a favourable outcome for your home insurance claim. We believe in transparent and fair pricing, which is why we offer a no win, no fee model for most of our services.
As experts in the insurance industry, we have the knowledge and skills to effectively advocate for your interests and secure a favourable outcome for your claim. We believe in transparent and fair pricing, which is why we offer a no win, no fee model for most of our services.
What our clients have to say
Hannah Chiverton16 October 2025Trustindex verifies that the original source of the review is Google. Excellent service! Claims Hero were professional, prompt and incredibly helpful throughout our claim process. Their communication was excellent — always keeping us informed and answering any questions quickly. They made everything easy to understand and guided us every step of the way. We’re very happy with the outcome and highly recommend them to anyone needing assistance with their claim. Thankyou to Luke, Lee and the Team! Rebecca Lawlor6 October 2025Trustindex verifies that the original source of the review is Google. Claims Hero were integral to us obtaining a successful claim with our insurance company. Prior to enlisting Claims Hero's services, our insurance company had only agreed to undertake minor repairs & remediation for our house, which didn't come even close to properly rectifying the issues we were having. We had basically exhausted all our options & were just getting nowhere, so we reached out to Claims Hero. Luke, Natasha (and the whole team), were incredibly supportive, informative, and they always followed through with everything they said they would do. We knew that we were in very good hands. Luke and his team are incredibly skilled and knowledgeable, and unlike our insurance company, they always treated us with the utmost respect. They were genuinely compassionate about our situation, and went over and beyond to help us on a number of occasions. We cannot adequately express our gratitude to Claims Hero, and we will never forget how much they helped us in what has been such a challenging time for our family. We can't recommend Claims Hero highly enough - they are incredibly good at what they do, as well as being kind and compassionate people. Menaka Wickramasinghe7 September 2025Trustindex verifies that the original source of the review is Google. I contacted the team at Claims Hero to assist with my insurance dispute, which at the time been going on for a few months. I had the pleasure of working with Natasha Bullis and I could not be more grateful for her support. From the very beginning, Natasha drove the entire process and kept me informed as the claim progressed. As this was my first insurance dispute, she explained the process clearly, and was always available to answer my questions. Natasha is personable, she is a natural people person, she is calm through stressful situations and she listens. Her knowledge and experience in dealing with insurance claims is second to none, providing me with confidence that my matter was in the best hands. Natasha’s professionalism and attention to detail ensured everything was handled smoothly and efficiently, which took a lot of stress off my shoulders. Thanks to Natasha’s guidance and persistence, my claim was resolved quite quickly and successfully. I highly recommend Natasha and the team at Claims Hero to anyone needing expert assistance with an insurance claim – she truly goes above and beyond for her clients. Jodie20 August 2025Trustindex verifies that the original source of the review is Google. Claims Hero helped us resolve an insurance claim that had been dragging on for over 2.5 years with one of the top insurance companies, which left us unable to live in our house. Initially, the insurer only offered us a very low $13,000 for water damage - damage that was made even worse by the makeshift repairs carried out by the contractor the insurer sent out. With Claims Hero’s support, we secured a settlement of the well over $100,000 plus extra funds to cover accommodation. Karim worked on our claim and was excellent to deal with. He was consistently responsive when I called, proactive in following up, and kept everything moving smoothly from start to finish. He handled our claim with professionalism and attention to detail, ensuring nothing was overlooked. Karim went above and beyond by organising mould testing and arranging an independent builder and remediation quote to ensure the settlement properly reflected the actual repair costs, and furthermore, ensured the testing was paid for by the insurer. Without Claims Hero, we would have been left out of pocket trying to fix the damage. Thanks to Claims Hero’s expertise and persistence, we finally received fair compensation. I highly recommend Karim and Claims Hero to anyone frustrated with insurance companies paying the bare minimum. Claims Hero truly are committed to providing the best outcome for their clients. Travis Holmes20 August 2025Trustindex verifies that the original source of the review is Google. We are so grateful for the assistance provided by Claim Hero during what was a very difficult time for our family. From the very beginning, the team was supportive, compassionate, and efficient in handling our claim. They guided us through the process with clear communication, understanding, and genuine care, which made an overwhelming situation so much easier to navigate. Their professionalism and empathy gave us peace of mind when we needed it most, and we truly appreciate the effort they put into ensuring everything was resolved smoothly and fairly. Thank you for going above and beyond to support us Chris Papadopoulos9 July 2025Trustindex verifies that the original source of the review is Google. Thank you, Thank you, Thank you Claims Hero. Are you facing a difficult insurance issue? Even though Claims Hero may not be able to take your case because of overwork, they do provide valuable legal information if you are prepared to do the work yourself I contacted Claims Hero extremely distressed that my home insurer had refused my claim for my ceiling collapse, following a water ingress even 6 months prior. My insurer relied on a questionable report and an even more questionable process to deny my claim. I got a call from Natasha Bullis who apologised for Claims Hero not being able to take my claim, as they were snowed under with requests for help. Natasha instead provided me with a half page legal summary email about potential legal responses to issues I faced. It was Natasha's information that gave direction to my research, using AI and other tools, examining industry standards, regulations, court presedence and similar. I ended up with a 19 page response that took my insurer to task not only for its decision but also its decision making ethics and process So, if Claims Hero cannot take your case because of overwork, remember: record your conversation with them so that you can listen again and again and again until you fully absorb the legal instruments Claims Hero has indicated will help you define how to address your response. 20 minutes ago I got a response that my insurer had approved my claim and that their staff would call me in relation to my complaints about ethics and process I had raised. Thank you Claims Hero and particularly Natasha Bullis. This is also your win guys Brooke Sawyer4 July 2025Trustindex verifies that the original source of the review is Google. We have recently had a major hail storm cause a lot of damage to our house. I hadn't ever made an insurance claim before so wanted to seek some guidance. Came across Claims Hero online and read some amazing reviews about their service. Made contact and have been dealing with Ben. He has been extremely helpful and given us so much information. We recommend Claims Hero to anyone looking for help with their insurance claims. Fiona D'Ercole2 July 2025Trustindex verifies that the original source of the review is Google. Samantha's positivity, compassion and professionalism presided over our claim and really helped to make this journey bearable. The team at Claims Hero exceeded our expectations at every level. Claims Hero know the industry inside out, they gave us great confidence in a situation that for us was otherwise lost. We more than recommend Claims Hero to any person in a dire situation like ours, We are exceptionally grateful for their tenacity and professionalism, they know how to get the job done. Kurtis Young29 June 2025Trustindex verifies that the original source of the review is Google. I had the pleasure of working with Ben throughout the process of my claim. His communication, kindness and compassion shone through in every interaction. After being dismissed and ignored by the insurance company and feeling very hard done by, I heard about Claims Hero and was supported throughout the entire process. I would recommend Claims Hero for anyone going through a significant insurance claim, as they really help you understand your rights. I was shocked to receive the call from Ben that he had been able to get a payout and definitely could not have navigated the process without him.Google rating score: 5.0 of 5, based on 163 reviews