Claims Hero is here to help you get what you deserve from your insurance claim.
Our team of experienced professionals can manage your home insurance claim on your behalf, removing the burden that comes with managing a claim, and maximising your payout.
- Declined Claims
- Claim Review
- Negotiation & Settlement
- Dispute Resolution
- Manage Claim On Your Behalf
We are here to support our clients
through a range of services, including:
Denied Claims
We’re experts in claims liability. We can work with you to overturn an Insurer’s decision.
Claim Review
Want a second opinion on your claim? We can review your claim to help identify factors that will help you to achieve a fair claim.
Negotiation & Settlement
We can negotiate on your behalf with the insurer to ensure that you get what you deserve.
Dispute Resolution
We can represent your interests where you feel the claims process has not been fair, and/or you are unhappy with the Insurer’s decision. We can also support you through the Australian Financial Complaints Authority (AFCA) process.
Manage Claim On Your Behalf
We handle the home insurance claims process on your behalf. If you’re having issues with your existing home insurance claim, we can take over all communication and coordination with your insurer to ensure a smooth and stress-free experience.
Hear what our clients have to say about Claims Hero
EXCELLENT Based on 202 reviews Posted on Karen HallidayTrustindex verifies that the original source of the review is Google. We were having a very protracted insurance claim drama with Budget Direct. I was directed to Ben Lingard at Claims Hero. Ben was so helpful & assisted us greatly by telling us how to best correspond with the insurer. He spent time on the phone with us & emailed us a very useful letter template which I used to deal with Budget Direct. After 11 months of frustration & stress we have, with the assistance of AFCA, been offered a resolution that we are happy with. If you are fed up & at a loss as to how to best handle negotiating an ongoing claim call Claims Hero. Thanks Ben!Posted on Sophie van den BogaerdeTrustindex verifies that the original source of the review is Google. Samantha from Claims Hero was incredibly helpful during a really stressful property insurance situation. She helped explain the process, guided me through conversations with suppliers and gave me confidence that things were being handled properly. I really appreciated her knowledge, support and willingness to help.Posted on Frankie LockieTrustindex verifies that the original source of the review is Google. I came across Sam from Claims Hero through a friend when I was struggling with my contents claim. She was open and willing to help me communicate with my insurer and ultimately helped me achieve a great outcome. Knowing what questions to ask and how to frame things makes a huge difference, and having her guidance throughout the process was incredibly valuable.Posted on Laura VTrustindex verifies that the original source of the review is Google. Claims Hero were excellent from start to finish. The entire process was handled thoroughly, and I felt supported every step of the way. Tash managed my claim and did an absolutely amazing job. She was professional, knowledgeable, and always kept me informed. I couldn’t be happier with the service I received and would highly recommend Tash and the whole team to anyone needing assistance with a claim.Posted on RebeccaTrustindex verifies that the original source of the review is Google. My property sustained damage from Cyclone Alfred and I endured six very stressful months of battling with my insurance company only to be offered a dismal settlement. I was recommended Claims Hero to assist with the insurance claim and I am so glad I contacted them. Karim, Natasha and the Claims Hero team have been an absolute Godsend! From the initial contact, through to the progression of the claim and to the final settlement, they have exceeded my expectations. Karim delivered a personalised and exceptional level of service, keeping me regularly informed of the process and fighting for a fair and reasonable settlement to ensure I could remediate and repair my property to a high standard. His knowledge and professionalism alleviated so much stress and I will be forever grateful for his advice, assistance and negotiations to achieve a better settlement. If you’re looking for a dedicated and compassionate team to assist with your insurance claim, I highly recommend the services of Claims Hero.Posted on Ashley BowpittTrustindex verifies that the original source of the review is Google. My family was in a vulnerable position when our roof was destroyed by hail, and subsequent water ingress made the house unliveable. We engaged Claims Hero early in the process, when the insurer started dragging their heels, and I’m so glad we did. They provided end-to-end support from organising suitable temporary accommodation right through to managing the entire claim process with the insurer. There is no way we would have achieved the same outcome on our own within the same timeframe. We are truly grateful for Samantha and the team! I can’t recommend Claims Hero enough to anyone facing challenges navigating their insurance claim.Posted on Lucy CullinanTrustindex verifies that the original source of the review is Google. Claims Hero, and particularly Lucas Bik, have been absolutely incredible throughout what has been a very stressful insurance claim process. What stood out to me most was that even though my claim wasn’t ultimately suitable for them to formally take on, Lucas still went completely above and beyond to help me. He generously provided guidance, information and support that may still assist me in progressing my claim independently - with absolutely nothing to gain in return. That level of integrity, care and genuine willingness to help people is honestly rare to come across. You can tell this business truly cares about supporting customers during difficult situations, not just signing clients. Lucas has been professional, compassionate, knowledgeable and extremely generous with his time, and I’m so grateful for the assistance he’s provided. I genuinely could not recommend Claims Hero more highly.Posted on Hard HandsTrustindex verifies that the original source of the review is Google. Highly recommend Claims Hero. After 12 months of struggling with the insurance company and getting nowhere, we engaged Claims Hero and Natasha had everything sorted within weeks. Professional, easy to deal with, and really fought to get the outcome we deserved when the insurance company didn’t want to play ball. Great company and well worth using if you need help with an insurance claim.