Claims Hero is here to help you get what you deserve from your insurance claim.
Our team of experienced professionals can manage your home insurance claim on your behalf, removing the burden that comes with managing a claim, and maximising your payout.
- Declined Claims
- Claim Review
- Negotiation & Settlement
- Dispute Resolution
- Manage Claim On Your Behalf
We are here to support our clients
through a range of services, including:
Denied Claims
We’re experts in claims liability. We can work with you to overturn an Insurer’s decision.
Claim Review
Want a second opinion on your claim? We can review your claim to help identify factors that will help you to achieve a fair claim.
Negotiation & Settlement
We can negotiate on your behalf with the insurer to ensure that you get what you deserve.
Dispute Resolution
We can represent your interests where you feel the claims process has not been fair, and/or you are unhappy with the Insurer’s decision. We can also support you through the Australian Financial Complaints Authority (AFCA) process.
Manage Claim On Your Behalf
We handle the home insurance claims process on your behalf. If you’re having issues with your existing home insurance claim, we can take over all communication and coordination with your insurer to ensure a smooth and stress-free experience.
Hear what our clients have to say about Claims Hero
EXCELLENT Based on 189 reviews Posted on GeorgeTrustindex verifies that the original source of the review is Google. The team at claims hero were fantastic. Great to have people in our corner when navigating some very unfamiliar territory. Thanks teamPosted on Alison SmithTrustindex verifies that the original source of the review is Google. Claims Hero, I can, hand on heart highly recommend. They are an outstanding group of Professionals and know expertly how to assist with gaining the rightful and fair outcome regarding your insurance claim. We will be forever grateful for the positive result that they were able to achieve for us. A huge Thank you to you George.Posted on Elizabeth CrombieTrustindex verifies that the original source of the review is Google. Claims hero went above and beyond for us. Made the whole process smooth and took the stress away from our family. Also got us an amazing results. Ben was outstanding to deal with.Posted on Taylor AikmanTrustindex verifies that the original source of the review is Google. Lucas from Claims Hero has been assisting me with my home and contents claim and has been absolutely fantastic at helping with communication, supporting me, and providing all the information I need. I highly recommend these guys if you're having any trouble with your home insurance.Posted on Alistair HarveyTrustindex verifies that the original source of the review is Google. I can strongly recommend Claims Hero to assist in the resolution of any insurance claim. The entire process was handled with care, with proper attention to detail and continuous clear communication. Our personal experience was excellent. Again, highly recommend.Posted on Ian MacDonaldTrustindex verifies that the original source of the review is Google. The loss of property via fire is a rare experience for most of us. The ensuing communications with an insurer can be highly challenging, particularly because most of us are unfamiliar with that language and interpretations. The problem I had with my claim was not challenging the outcome but simply understanding the process, so I could then feel comfortable about the outcome. After talking and emailing Ben Lingard on only 3 occassion the misunderstanding or non-understanding i had that were troubling me, simply disappeared. Claims heros are are more than worth the effort. Cheers Ian MacDonaldPosted on Pierce CarstensenTrustindex verifies that the original source of the review is Google. As a long standing referrer to Claims Hero, it is has been an incredible experience to be on the other side of that equation, and have Claims Hero assist me. It has confirmed what I suspected, that Claims Hero are extremely well suited and well positioned to champion the consumer when dealing with the difficult and confusing business of resolving your insurance claim.Posted on Kayla SmithTrustindex verifies that the original source of the review is Google. We had the pleasure of dealing with Luke Dugdell from Claims Hero, and I honestly can’t speak highly enough of him. From the very beginning, Luke’s welcoming nature immediately put us at ease during what has been an incredibly stressful and overwhelming claims process. What really stood out was how genuinely he cares about the families going through these situations! you’re not just another case to him. Luke took the time to provide clear, knowledgeable guidance and made sure we felt informed and supported every step of the way. His depth of knowledge in this space is evident and it gave us a lot of confidence during a time where we really needed it. Looking back I only wish we had reached out to Luke and his team earlier in our journey. We will absolutely be recommending Luke and Claims Hero to anyone going through a similar situation!! having someone like him in your corner makes all the difference. Please reach out to these guys! You won’t be disappointed.Posted on Emma TolhurstTrustindex verifies that the original source of the review is Google. Claims hero was a lifesaver. After a long and exhausting refusal from our insurance I engaged claims hero, as I was ready to give up. From the moment Tash took over our claim, she completely turned everything around. She was professional, responsive and provided regular updates through the whole process. Tash demonstrates exceptional expertise, consistently going above and beyond with her dedication and professionalism resulting in a final fantastic result. I am forever grateful to Tash and the claims hero team and would highly recommend to anyone and would utilise their services again in instant if needed.