helping you get what you deserve
from your home insurance claim
Why Use Claims Hero?
We’re here to help.
We make sure you get what you deserve from your home insurance claim.
Making The Home Insurance Claims Management Process Fair And Stress-Free.
At Claims Hero, we strive to alleviate the stress and frustration often associated with the insurance claim process. Our team of experienced professionals are here to guide you through every step of the way, from filing a claim to negotiating with the insurer and managing the claim on your behalf. We are dedicated to helping you get the outcome you deserve and the peace of mind you need.
As experts in the insurance industry, we have the knowledge and skills to effectively advocate for your interests and secure a favourable outcome for your home insurance claim. We believe in transparent and fair pricing, which is why we offer a no win, no fee model for most of our services.
As experts in the insurance industry, we have the knowledge and skills to effectively advocate for your interests and secure a favourable outcome for your claim. We believe in transparent and fair pricing, which is why we offer a no win, no fee model for most of our services.
What our clients have to say
Jennifer Gillard1 February 2026Trustindex verifies that the original source of the review is Google. What a fantastic company. After getting absolutely nowhere with my insurance claim and being given the runaround to the point where my insurer initially refused to cover the damage to my home from Cyclone Alfred, I was feeling completely stuck. Someone in my local Facebook community anonymously recommended Claims Heroes, and I’m so glad they did. From the moment I contacted them and provided the details of my claim, they were responsive, professional, and proactive. Natasha, Alex, and the entire team worked tirelessly to challenge the decision and advocate on my behalf. Thanks to their persistence and dedication, the decision was overturned and I ultimately received a payout from my insurance company (something that simply would not have happened without their support)! I am incredibly grateful for their hard work and would highly recommend Claims Heroes to anyone experiencing difficulties with their insurance claim. Krish12 January 2026Trustindex verifies that the original source of the review is Google. Had such a great experience with Lucas, Luke, Ben and the team. They were so professional, understanding and very kind. They always took the time to explain everything in detail and really want the best for their clients. They are amazing, and I would highly recommend ClaimsHero to everyone! Gail Fitzpatrick8 January 2026Trustindex verifies that the original source of the review is Google. After trying to negotiate with my insurance company for 16 months, thank goodness Claims Hero was recommended to me. Natasha Bullis (Tash) was amazing. Tash was always easy to contact and has an absolute wealth of knowledge. She is dedicated to her clients and only wants the best outcome for them. She puts in the hard yards which definitely pays off. Tash organised a mould remediation quote of which payment was reimbursed by the insurance company. She also managed to get additional payment of rent, CPI increases and other reimbursements that I did not expect. I am external grateful to Tash for a job well done.I ended up with a settlement from the Insurance company that was far more than I expected. Thanks once again Tash and the Claims Hero team Rachel Ryan5 January 2026Trustindex verifies that the original source of the review is Google. Claims hero has been helpful in providing practical, useful advice to us to enable us to progress our claim- they provided this advice even though we’re yet to engage them. While our claim is still ongoing and we hope for a successful outcome, based on the knowledge and experience they have demonstrated to us thus far, we won’t hesitate in engaging them should our claim be declined or we encounter issues progressing it going forward. Joe Ingegneri21 December 2025Trustindex verifies that the original source of the review is Google. I spent hours every night working through documents and standards. Having Claims Hero assisting just took such a load off my shoulders. The ongoing communication and engagement with them was fantastic, the constant feedback was informative and the final result exceeded expectation. Thank you Sam and the Claims Hero team, your assistant is much appreciated. hamid tabrizi16 December 2025Trustindex verifies that the original source of the review is Google. We have used Claims Hero which were completely satisfied with their service. All staff members and in particularly Tash were extremely professional. We couldn’t believe how good at these people in advocating for your rights and obtained the best outcome when dealing with Insurance companies. We can not recommend Claims Hero enough to engage to handle your insurance claims. They are amazing. We want to wish Claims Hero staff a very well deserved Happy Christmas 🎄 and an amazing year ahead in 2026 so that they can continue to provide their great services. Thank you all for everything. Carmen and Hamid Tabrizi Belinda Mosley15 December 2025Trustindex verifies that the original source of the review is Google. We had an excellent experience working with Claims Hero. They truly went above and beyond to help us get a fair and substantial settlement from our insurance company for the damage to our home. From start to finish, they were professional, knowledgeable, and incredibly responsive. They took the time to explain the process, handled the tough negotiations on our behalf, and made sure nothing was overlooked in our claim. We honestly don’t believe we would have received the same outcome without their dedication and expertise. Highly recommend Luke, Jenna and the team to anyone dealing with an insurance claim. David Zhao12 December 2025Trustindex verifies that the original source of the review is Google. Claims Hero were amazing and are very knowledgeable. They were open and transparent about the whole process and went above and beyond in supporting us. Thank you so much for all the help and turning our unlucky scenario around so effortlessly. Tom & Cara Robinson11 December 2025Trustindex verifies that the original source of the review is Google. My (Claims) Heroes! I had an exceptional experience with Alex and the Claims Hero Team. George who managed our claim was amazing to deal with, kept me updated through the process and secured a great result. His professionalism and understanding of the insurance process was second to none. He was exceptional in overturning my declined claim and achieving a great pay out. I couldn’t be happier - big thanks to George, Ben, Alex and the whole Claims Hero team. Luke Jones4 December 2025Trustindex verifies that the original source of the review is Google. To Ben, Alex and the team! We want to extend our sincere thanks to Claims Hero for their strategic guidance, persistence, and hard work in securing the remuneration we needed to repair our home. Their expertise made a challenging process feel manageable, and the outcome speaks for itself. We’re truly grateful for the support and professionalism they demonstrated every step of the way. Sincerely Luke and Samantha.Google rating score: 5.0 of 5, based on 178 reviews