Claims Hero is a claims advocate that takes over your insurance claim and deals directly with the insurer on your behalf, while you remain in control of all key decisions. We help homeowners secure fair outcomes on home insurance claims in Australia by managing the process from start to finish, including communication, arranging assessments, reviewing reports and scopes of work, and ensuring the insurer’s decisions are fair. If your claim has been delayed, underpaid, or denied, we step in to challenge those decisions and resolve the dispute. Once engaged, we take care of the entire process on your behalf, through to settlement, removing the stress of dealing with the insurer and ensuring your interests are protected.


Insurance claims can be time-consuming, frustrating, and stressful, particularly when you are already dealing with damage to your home or disruption to your daily life. Having someone manage your claim means you are not left chasing the insurer, interpreting reports, or trying to navigate complex decisions on your own. Instead, you can focus on your family and getting back to normal, while we handle the claim and work towards a fair outcome on your behalf.