Claims Hero’s submission to AFCA’s Approach to Claims Handling
We welcome AFCA’s Draft Approach to Insurance Claims Handling as a positive step toward clearer, fairer, and more consistent outcomes for consumers. At Claims Hero, we see every day how complex insurer processes, disputed reports, and opaque settlement practices affect families across Australia. AFCA’s draft sets an important foundation, and our suggestions are intended to […]
The Importance of Make Safes Following an Event
When disaster strikes—whether it’s a storm, fire, flood, or impact damage—the immediate priority is ensuring safety and preventing further damage. This is where a make safe comes in. However, when make safes are inadequate, they can lead to further property damage, financial loss, and disputes with insurers. Understanding their importance and knowing your rights can […]
Supporting Vulnerable Customers Through the Claims Process: A Guide to Advocacy and Self-Care
The insurance claims process can be overwhelming for anyone, but for vulnerable customers, it can be particularly challenging. Vulnerability in this context can stem from various factors such as age, disability, mental health conditions, financial hardship, or language barriers. These challenges can make navigating the complexities of insurance even more difficult, often leading to increased […]
Navigating Common Issues in Motor Vehicle Claims: A Comprehensive Guide
We use cars day in and day out as they form an integral part of our work and personal life. Unfortunately, accidents happen, and while you may be insured for these accidents, navigating the claims process can sometimes be complex and stressful. However, do not fear—motor vehicle claims are common, and there are steps you […]
Understanding Gradual Leak Exclusions in Your Home Insurance: A Guide for Everyday Aussies
What are Gradual Leak Exclusions? Imagine you are sitting at home, enjoying a cup of tea, when you notice a damp spot on the ceiling. Over time, that spot grows, and you realise you have a leak. You put in a claim with your insurer, only to find out your claim is denied because of a “gradual leak […]
Unravelling the Complexities of Mould Claims: Your Guide to Success
Mould is more than an unsightly inconvenience. It can be a serious health hazard and lead to substantial property damage. As such, it often forms the basis of insurance claims. Mould claims can be very complex and prone to declinature by your insurer. Here’s your guide to navigating the murky waters of mould claims, ensuring your claim’s success and avoiding common traps. […]
Navigating Storm Claims: A Guide
As we’re all too aware, the elemental force of a storm can leave a trail of destruction in its wake. With damaging winds, torrential rains, and hail, storm-related damage in Australia can be a frequent occurrence. Navigating the storm damage claim process might seem daunting, but armed with the right knowledge and preparedness, you can […]
The Hidden Challenges Of A Home Fire Claim
A home fire can be a devastating experience for any Australian homeowner. Not only can it cause significant damage to the property and personal belongings, but it can also have a lasting emotional impact on those affected. In the aftermath of a home fire, navigating the claims process can be complex and stressful, with several […]
Navigating Delays: A Guide to Dealing with Insurance Claim Delays in Australia
Dealing with insurance claims can be a difficult process, especially when you’re faced with delays. These disruptions can lead to stress, frustration, and financial strain for policyholders. In Australia, insurance claim delays are not uncommon, and being prepared to navigate them is essential for a smooth resolution of your claim. In this blog post, we will provide […]
Check Your PDS – Are You Really Covered On What You Think?
Product disclosure agreements are a common legal requirement for insurance companies. These agreements aim to provide transparency and protect consumers, but there are potential risks and considerations specific to insurance that should be taken into account before signing. A potential risk is the possibility of misleading or incomplete information in the product disclosure agreement. Insurance […]
