Claims Hero’s submission to the CGC Monitoring Priorities 2026-2027
To view our full Submission to CGC 2026-2027 Monitoring Priorities Consultation in PDF format, please click here, alternatively view below: Code Governance Committee info@codecompliance.org.au Submission to CGC 2026 -2027 Monitoring Priorities Consultation Dear Code Governance Committee, Thank you for the opportunity to provide feedback on the Code Governance Committee’s (CGC) Monitoring Priorities for 2026-2027. Hero Group […]
Understanding Home Insurance Policy Benefits – Your Guide to Claiming What You’re Entitled To
If your home is damaged by a storm, fire, flood or other insured event, your insurance policy should cover the cost to put things right. But what exactly does that include? Most people assume it’s just repairs or a payout for what was lost. In reality, home insurance policies often include a wide range of […]
Insurer-Managed Repairs vs Cash Settlements: What Homeowners Need to Know
When your home is damaged and you make an insurance claim, one of the biggest decisions is how the insurer will make good on the loss. Will they send out their builders to fix your property (insurer-managed repairs), or will they offer you a cash payout to handle it yourself (cash settlement)? This choice […]
Managing Claims that Involve Mould: Our Complete Guide
Managing Claims that Involve Mould – Our Complete Guide There is no such thing as a mould claim. Most home insurance policies do not cover mould on its own. It only becomes part of a claim when it develops because of an insured event like a storm, flood or burst pipe. The problem is that many mould cases […]
Understanding Sum Insured Limits for Your Home
When you buy home insurance in Australia, you need to choose a sum insured for your building and your contents. This is the maximum amount your insurer will pay if your home or belongings are damaged or destroyed. What many people don’t realise is that in Australia, it’s the homeowner’s responsibility to get this number […]
Claims Hero’s submission to AFCA’s Approach to Claims Handling
We welcome AFCA’s Draft Approach to Insurance Claims Handling as a positive step toward clearer, fairer, and more consistent outcomes for consumers. At Claims Hero, we see every day how complex insurer processes, disputed reports, and opaque settlement practices affect families across Australia. AFCA’s draft sets an important foundation, and our suggestions are intended to […]
The Importance of Make Safes Following an Event
When disaster strikes—whether it’s a storm, fire, flood, or impact damage—the immediate priority is ensuring safety and preventing further damage. This is where a make safe comes in. However, when make safes are inadequate, they can lead to further property damage, financial loss, and disputes with insurers. Understanding their importance and knowing your rights can […]
Supporting Vulnerable Customers Through the Claims Process: A Guide to Advocacy and Self-Care
The insurance claims process can be overwhelming for anyone, but for vulnerable customers, it can be particularly challenging. Vulnerability in this context can stem from various factors such as age, disability, mental health conditions, financial hardship, or language barriers. These challenges can make navigating the complexities of insurance even more difficult, often leading to increased […]
Navigating Common Issues in Motor Vehicle Claims: A Comprehensive Guide
We use cars day in and day out as they form an integral part of our work and personal life. Unfortunately, accidents happen, and while you may be insured for these accidents, navigating the claims process can sometimes be complex and stressful. However, do not fear—motor vehicle claims are common, and there are steps you […]
Understanding Gradual Leak Exclusions in Your Home Insurance: A Guide for Everyday Aussies
What are Gradual Leak Exclusions? Imagine you are sitting at home, enjoying a cup of tea, when you notice a damp spot on the ceiling. Over time, that spot grows, and you realise you have a leak. You put in a claim with your insurer, only to find out your claim is denied because of a “gradual leak […]