Lucas is a Claims Executive at Claims Hero with nearly 20 years of experience across the financial services sectors of Australia and New Zealand. He has managed complex general and life insurance claims, conducted quality assurance reviews, handled complex disputes, and advised on risk and compliance, giving him a clear view of how insurers think and how decisions are made.

With a bachelor’s degree and postgraduate qualifications in organisational psychology, Lucas blends technical expertise with a practical understanding of human behaviour. He keeps matters focused on evidence, policy wording, and fair process. Client-centred at every step, he prioritises integrity, fairness, and transparency, and measures success by the outcomes achieved for clients and the accountability secured from insurers.