Claims Hero: The Podcast
We've launched a new video series designed to make the complex world of insurance claims easier to understand. Each episode will break down key issues, share practical insights, and help consumers navigate the claims process with confidence.
Episode 1 - Preparing for the Storm Season
Every Australian homeowner needs to hear this before storm season starts. Learn how to prepare your home for severe weather, protect your family, and make sure your home insurance will actually cover you when the next big storm or flood hits.
Episode 2 - Mould and Insurance: How to Handle Claims the Right Way
In this episode, Managing Director Luke Dugdell and Executive Director Alex Mahoney from Claims Hero explain exactly how mould claims and water damage claims are assessed, why insurers often get them wrong and what you should do to protect your rights.
Episode 3 - Understanding Your Settlement Options: Insurer Managed Repairs or Cash Settlement
In this episode of the Claims Hero Podcast, Luke Dugdell, Managing Director at Claims Hero, is joined by Ben Lingard, Claims Executive at Claims Hero, to unpack how settlement options actually work under Australian home insurance policies. They explain when insurers repair your home, when they cash settle claims, and why those decisions are often driven by insurer interests rather than what is best for homeowners. The discussion breaks down the risks, trade-offs, and common traps that arise when insurers dictate settlement outcomes, particularly after storms, floods, water damage, or major events.
Episode 4 - Coming soon
Check back soon for our next episode