Commitment to privacy
Privacy is very important to Hero Group Services Pty Ltd (ABN 94 664 371 546) trading as Claims Hero. We are required to comply with the Australian Privacy Act 1998 (Cth) and the Australian Privacy Principles, and therefore our privacy policy applies to any personal information we collect, use or disclose, including the personal information of our employees and contractors.
This policy may be updated from time to time. The most recent policy will be made available on our website. This version of our policy was published 24 December 2022.
How and why we collect personal information
We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our products and services. This personal information may include, but is not limited to, your name, address, occupation, contact details, financial or health information, username or password. By providing personal information to us in any manner whatsoever, you agree (and are deemed) to have consented to the collection, use, disclosure and storage of that information.
Under the Privacy Act, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Personal information includes sensitive information. Sensitive information is any personal information about your racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences or practices; criminal record; or health, genetic, or biometric information.
Our website use “cookies” to provide a number of services to you and it enables us to monitor traffic patterns. A cookie does not identify you personally, but it does identify your computer. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance. You can set your browser to notify you before you receive a cookie, so that you can decide whether to accept it.
How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.
Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.
Security of your personal information
We endeavour to protect any personal information that we hold from misuse and/or loss, and to protect it from unauthorised access, modification and/or disclosure.
Contact us
If you want to gain access to your personal information, correct or update your personal details, register a complaint about a breach of your privacy, or you have any other query relating to our privacy policy, please contact us via email claims@claimshero.au.
