We're here to help you

Get What You Deserve From Your Insurance Claim

Our team of experienced professionals can manage your home insurance claim on your behalf, removing the burden that comes with managing a claim, and maximising your payout.

What we do

Declined Claims

We’re experts in claims liability. We can work with you to overturn an Insurer’s decision.

Claim Review

Want a second opinion on your claim? We can review your claim to help identify factors that will help you to achieve a fair claim.

Negotiation & Settlement

We can negotiate on your behalf with the insurer to ensure that you get what you deserve.

Dispute Resolution

We can represent your interests where you feel the claims process has not been fair, and/or you are unhappy with the Insurer’s decision. We can also support you through the Australian Financial Claim Authority (AFCA) process.

Manage Claim on your behalf

We handle the home insurance claims process on your behalf. If you’re having issues with your existing home insurance claim, we can take over all communication and coordination with your insurer to ensure a smooth and stress-free experience.

Hear what our clients have to say about Claims Hero

I had a fantastic experience with Claims Hero! From the moment I reached out, their team was incredibly responsive and highly professional. Samantha took the time to thoroughly go through my claim to explain my options. I was impressed by how quickly and efficiently the information was provided. It is clear the Claims Hero genuinely care about their clients and strives to provide excellent customer service.
I highly recommend Claims Hero their expertise and customer-focused approach have made all the difference for me.

Tiffany S

The team at Claims Hero were extremely helpful and more importantly, very knowledgeable in assisting us with our property damage insurance claim. The process can be very stressful and present pitfalls to the inexperienced, but with Claims Hero by our side the whole process was seamless and stress free. Highly recommend using Claims Hero’s service should you suffer an insurance claim – five stars!!!

I highly recommend Claims Hero their expertise and customer-focused approach have made all the difference for me.

Nico W

I highly recommend Claims Hero for any insurance concerns. Ben and Luke handled my claim concerns promptly and professionally.

They were able to achieve a cash settlement for my insurance claim way beyond my expectations.

A special acknowledgment to Ben for his incredible support during otherwise an extremely stressful time.

Thanks once again.