Claims Hero is here to help you get what you deserve from your insurance claim.
Our team of experienced professionals can manage your home insurance claim on your behalf, removing the burden that comes with managing a claim, and maximising your payout.
- Declined Claims
- Claim Review
- Negotiation & Settlement
- Dispute Resolution
- Manage Claim On Your Behalf
We are here to support our clients
through a range of services, including:
Denied Claims
We’re experts in claims liability. We can work with you to overturn an Insurer’s decision.
Claim Review
Want a second opinion on your claim? We can review your claim to help identify factors that will help you to achieve a fair claim.
Negotiation & Settlement
We can negotiate on your behalf with the insurer to ensure that you get what you deserve.
Dispute Resolution
We can represent your interests where you feel the claims process has not been fair, and/or you are unhappy with the Insurer’s decision. We can also support you through the Australian Financial Complaints Authority (AFCA) process.
Manage Claim On Your Behalf
We handle the home insurance claims process on your behalf. If you’re having issues with your existing home insurance claim, we can take over all communication and coordination with your insurer to ensure a smooth and stress-free experience.
Hear what our clients have to say about Claims Hero
EXCELLENT Based on 221 reviews Posted on Allison StoreyTrustindex verifies that the original source of the review is Google. Outstanding Service – Highly Recommended We cannot recommend Claims Hero highly enough! When we first contacted them, we genuinely felt all hope was lost with our insurance dispute. They completely turned things around for us, and we couldn’t have achieved the outcome we did without their help. A very special thank you to Samantha Lucht, our Claims Executive, who was absolutely outstanding. Her professionalism, compassion, dedication and genuine care made an incredibly stressful situation so much easier. Nothing was ever too much trouble, and we always felt supported and reassured. Claims Hero went above and beyond for us, and we will always be grateful. If you’re struggling with an insurance claim, don’t hesitate to contact them. They truly made all the difference. We cannot thank them enough, they were amazing.Posted on Brendan NasserTrustindex verifies that the original source of the review is Google. Tash was superb . Professional, prompt and efficient in dealing with the insurer.Posted on Jeremy HarrisTrustindex verifies that the original source of the review is Google. We cannot recommend Claims Hero highly enough. The experienced and super friendly Claims Hero team helped us achieve an insurance claim outcome that was far in excess of the insurance company’s original offer — and we have absolutely no doubt that the result was significantly better than anything we could have achieved on our own. Their industry knowledge and expertise are exceptional. What particularly impressed us was the strategic thinking they brought to putting our claim together. They knew what was possible under the policy, what evidence was needed, and how best to present it. Their network of industry specialists was also key to the process and outcome. The team was patient and incredibly persistent in pursuing the claim over a period of 9 months. Our insurance company certainly did not make the process easy, with numerous hurdles and challenges along the way, but the Claims Hero team simply kept going. They knew the industry, understood how to navigate the obstacles, and were prepared to keep pushing until the right outcome was achieved. Simply, Claims Hero made an enormous difference to the final result. Thank you Luke, Lucas and all of the team who were involved. If you are dealing with a significant insurance claim, I would strongly recommend speaking with Claims Hero before accepting what your insurer initially puts on the table.Posted on Taryn MathisTrustindex verifies that the original source of the review is Google. The support and information provided by Tash and the Claims Hero Team has been outstanding for me. When working with the Team you can expect professionalism, transparency, and care. Going through challenging insurance matters I began to feel unseen/misunderstood/wrong, the moment I connected with Claims Hero I felt understood and listened to. The level of industry knowledge also means you will be in great hands. I also highly recommend the Claims Hero podcast, what an incredible source of information. Thank you!Posted on Robert & Aidra ReckerTrustindex verifies that the original source of the review is Google. I can’t say enough good things about this company and the way they take care of their clients. When you’re dealing with a claim, you want someone in your corner who knows the process, communicates clearly, and genuinely cares about getting you the best possible outcome. They’re knowledgeable, professional, responsive, and most importantly, they treat people like people—not just another claim number. Having someone you can trust to help navigate the process makes a huge difference. If you’re dealing with a claim and aren’t sure where to start or whether you’re getting what you deserve, I highly recommend giving them a call. Great people who truly care about helping their clients!Posted on Jasmine StefanovicTrustindex verifies that the original source of the review is Google. Claims Hero and Natasha Bullis were amazing throughout the entire claims process. They were professional, helpful, and incredibly easy to deal with. Natasha kept us informed, made everything simple to understand, and went above and beyond to help with our claim. We really appreciate their excellent service and would highly recommend Claims Hero to anyone needing assistance with their home insurance claim.Posted on Daniel SeeneyTrustindex verifies that the original source of the review is Google. I reached out to Claims Hero after I was concerned about potential mould contamination resulting from a water leak claim. Alex & Rachael provided great support, assessing my claim and helping me clearly understand what needed to be done to hold my insurer to account, ensuring our property is properly repaired and mould free. Thanks to the Claims Hero team!Posted on Thi NguyenTrustindex verifies that the original source of the review is Google. I cannot thank Samantha Lucht and the team at Claims Hero enough for their incredible help with my insurance claim with NRMA. Before engaging Claims Hero, NRMA had rejected my roof replacement claim. I was extremely frustrated and unsure of what to do next. After Samantha became involved, everything changed. Her excellent communication, professionalism and extensive experience made a huge difference. Within just one week of engaging Claims Hero, Samantha managed to have NRMA overturn their decision, accept my roof claim and provide a cash settlement for the roof replacement. I honestly could not have achieved this outcome without Samantha and Claims Hero. Their expertise and support took a huge amount of stress off my shoulders at a very difficult time. I highly recommend Claims Hero to anyone facing difficulties or disputes with their insurer. If you feel like you are fighting a battle alone, their claim advocacy service can make a real difference. Samantha and Claims Hero, thank you so much. You genuinely saved me from an incredibly stressful situation, and I am extremely grateful for everything you did for me.Posted on Kate SewellTrustindex verifies that the original source of the review is Google. mother and me through a difficult insurance claim following storm damage and a serious mould infestation. George has been professional, diligent and incredibly compassionate throughout the entire process. His communication was always clear and thorough, and he consistently kept us informed, even when there were no new developments. This has been an extremely stressful experience for my 85-year-old mother, who is in poor physical health. George’s patience, kindness and genuine care made an enormous difference during a very challenging time. I cannot recommend George and Claims Hero highly enough. Their professionalism, persistence and commitment to their clients are outstanding.