Book Your Free
Claims Consultation
Speak directly with a Claims Hero Claims Executive about your existing home insurance claim. Walk away with a clear understanding of your position and the steps you can take – whether we can take on your case or not.
What Happens At Your Free Consultation?
Your free consultation is a confidential, one on one meeting with a qualified Claims Hero Claims Executive. It is designed to give you clarity, and to give us the information we need to asses whether we can help.
Review your Claim Together
Your Claims Executive will listen to your full story: how the damage occurred, what your insurer has said, and where things currently stand. No detail is too small.
Assess Your Policy & Documentation
We’ll review your insurance policy, any correspondence from your insurer, damage reports, and supporting evidence to identify your entitlements and any gaps in the insurers assessment.
Explain Your Options Clearly
Regardless of the outcome, you will leave the consultation with a clear understanding of your claim, your rights as a policyholder, and the practical steps available to you.
Determine If We Can Help
We’ll advise you honestly on whether your claim meets our selection criteria for full advocacy. If it does, we’ll explain exactly how Claims Hero would manage your case on a no win, no fee basis.
Ask Us Anything
Complete the form and we’ll be in touch within 1 business day.
What You're Guaranteed to walk away with
Even if your claim does not meet our selection criteria for full advocacy, you will leave every consultation with a clear understanding of your claim, knowledge of your rights as a policyholder, and practical, actionable steps you can take to progress or resolve your claim independently.
What You Gain From A Free Claims Consultation
Clarity On Your Claim
Understand exactly where your claim stands, what your policy covers, and what your insurer is legally required to do. No more confusion or guesswork.
A Clear Path Forward
Leave with concrete, actionable next steps. Whether that’s challenging a decision, gathering evidence or escalating to AFCA, you’ll know exactly what to do.
Expert Advocacy Assessment
Find out if Claims Hero can take on your case on a no win, no fee basis. If we can, we’ll explain exactly how we’ll fight for a fair settlement on your behalf.
Cant find the answer you’re looking for? Feel free to contact us and we’ll get back to you.
Consultation FAQs
Is the consultation really free?
Yes. The initial consultation is provided at no cost. It is an opportunity for us to understand your situation, review the key details of your claim, and explain how we may be able to assist.
If we believe we can add value, we will outline the next steps and our fee structure before any work begins. You remain under no obligation to proceed.
What should I bring to the consultation?
To make the consultation as effective as possible, we recommend bringing:
- Your insurance policy or certificate of insurance
- Any correspondence with your insurer
- Claim numbers and key dates
- Photos, reports, or quotes relating to the damage
- Any decision letters, including partial approvals or denials
We may contact you for this information prior to the consultation. If you do not have all documents available, you can still proceed. We can help identify what is missing and guide you on next steps.
Is my claim eligible for Claims Hero's services?
We assess each matter on its merits. Generally, we assist with home and contents insurance claims where there is a dispute, delay, underpayment, or denial.
During the consultation, we will provide an honest view on whether your claim is suitable and where we believe we can add value. If it is not a good fit, we will tell you.
How long does the consultation take?
Most consultations take between 20 and 30 minutes. This depends on the complexity of your claim and the information available.
We aim to provide clear initial guidance during the call and outline practical next steps.
Can I have a consultation if my claim has already been denied?
Yes. Many of the matters we assist with involve denied or partially declined claims.
A denial is not always the final position. We can review the insurer’s reasoning, assess the supporting evidence, and advise whether there are grounds to challenge the decision.
Is Everyone Guaranteed A Consultation?
Not always. We conduct an initial review of each enquiry before confirming a consultation to ensure the matter is suitable for our services.
In some cases, we may contact you to request additional information before proceeding. This helps us understand your situation and determine whether we can add value.
If your claim falls outside our scope or is not something we can assist with, we will let you know. Where possible, we will point you in the right direction.
Don't Face Your Insurer Alone
Book your free consultation today.
There’s no obligation, no cost, and nothing to lose – only a clearer path forward for your claim.